Dispatch: We aim to dispatch your order within 24 hours of receiving it, excluding weekends and public holidays. During peak shopping periods (such as Christmas), you may need to allow up to 3 business days for the processing and dispatch of your order.
Delivery Options: We offer you a range of delivery options for your products.
Priority Shipping | A new addition over this busy period, when selected - your order will be first in line to be processed and sent.
$14.95 AUD Priority Shipping for all Australian Orders (2-5 Days)
N/A for PO Boxes
Our delivery options are:
o Australia Post o Australia Post to for parcels
Standard Post (4-7 Days - WA 5-9 Days)
Express Post (3-5 Days - WA 5-7 Days)
Delivery times may vary depending on Christmas & Holiday periods
We offer FREE SHIPPING on orders Australia wide $100 >
Standard Shipping for all Australian Orders (4-7 Days)
$9 AUD Express Shipping (3-5 Days)
$14.95 AUD Priority Shipping (2-3 Days)
We offer FREE SHIPPING on orders over $100.00AUD for New Zealand.
$18.00 AUD Standard Shipping on orders under $100.00AUD (5-9 Days)
Additional Services: If you require additional services to the standard services provided by Australia Post such as insurance or a signature on delivery, you will need to advise us in the ‘comments’ field of your order. Costs for these additional services will be invoiced to you with your order.
Tracking Numbers: Will be issued via email by our customer service team as part of the processing of your order and can be viewed at
Responsibility: Once the goods have been accepted for delivery by Australia Post we cannot be responsible for the delivery.
International taxes/customs charges: You may be required to pay taxes and customs charges for international orders. These charges are the responsibility of the customers and unfortunately not included to the cost of your order. Charges may differ depending on the total cost of the order and the country of the shipping address. If unsure, please contact your local custom office or email us at firstname.lastname@example.org and we will try to assist you.
Bliss Blender is not responsible for any international taxes/custom charges that incur on the shipping of your order.
Split Delivery: We do not offer Split Delivery.
Events beyond our control: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Major Event includes any act, event, non- happening, omission or accident beyond our reasonable control and includes but is not limited to:
o Strikes or other industrial action. o Civil commotion, terrorism or threat of, war or threat or preparation for. o Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster. o Disruption to supplies or delivery methods. o Acts of government or regulatory bodies. o Disruption to public or private telecommunications networks.
Please ensure that the shipping address you provide is complete and accurate. We cannot take any responsibility for incorrect entry of address details. The customer is liable for any additional shipping costs incurred by us due to incorrect address details provided.
Contact us at email@example.com for any other enquiries
At Bliss Blender we take pride in the quality and performance of our products. We offer a 30 day satisfactory policy, If your Bliss Blender arrives damaged or doesn’t satisfy your expectations, and is in its original packaging and unused please contact us on firstname.lastname@example.org
This Refund Policy ("Policy") applies to the following purchases: through www.blissblender.com
1.1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
1.2. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
1.3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
Australian Consumer Law
2.1. Under the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
2.2. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
2.3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
2.4. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
2.5. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
2.6. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
2.7. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
Cancellation and Change of Mind
3.1. We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.
Products Damaged During Delivery
4.1. In the event that the product you ordered has been damaged during delivery:
(a) Please contact us as soon as possible.
(b) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
4.2. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within the following time from the date of receipt of the product: 7 days.
5.1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
You misused the said product in a way which caused the problem.
You knew or were made aware of the problem(s) with the product or service before you purchased it.
You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
Any other exceptions apply under the Australian Consumer Law.
Shipping Costs for Returns
6.1. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under theAustralian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
6.2. If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
6.3. If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
6.4. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
7.1. We aim to process any requests for repairs, replacements or refunds within 1-3 days of receipt.
How to Return Products
8.1. You can contact us at the end of this Policy to discuss a return using the information.
8.2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
8.3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.
8.4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
9.1. If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: email@example.com
Please inspect your product upon receiving your order and contact us immediately if the item is damaged or faulty so that we can assess the item and resolve the problem.
Please ensure that you are following the correct how to use instructions so that issues do not occur.
Do not add hard core fruits such as frozen pineapple/mango
Do not add solids into blender first as this can cause the blender blades to jam
Do not overfill blender
Do no put blender in dishwasher this will cause the blender to distort.
Broken or faulty products must be returned to our returns address before a refund or replacement can be issued. Upon assessment if any of the above has occurred a replacement or refund may not issued.
WARNING: Please note to not submerge bottom of blender in water, if water gets in charger port this will burn the motor out, which will VOID the warranty.